Privacy Policy

1. Information We Collect

When you use BelvoInc CRM, we collect the following types of information:

• Account information — your name, email address, and password when you register
• Profile information — your brokerage name, timezone, and preferred language
• Contact & CRM data — client names, phone numbers, emails, property details, and transaction records that you enter into the platform
• Usage data — pages visited, features used, and actions taken within the app
• Payment information — billing details processed securely through our payment provider (we do not store full card numbers)
• Communications — support requests, emails, and messages you send to us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the BelvoInc CRM platform
• Process transactions and send related billing communications
• Send transactional emails (e.g. milestone notifications, account alerts)
• Respond to your support requests and inquiries
• Generate AI-powered features such as meeting summaries, follow-up drafts, and property searches
• Monitor platform performance and fix bugs
• Comply with legal obligations

We do not use your data for advertising, we do not sell it to third parties, and we do not use it to train AI models without your explicit consent.

3. Sharing Your Information

We share your information only in the following limited circumstances:

• Service providers — trusted vendors who help operate our platform (hosting, email delivery, payment processing, AI processing) under strict confidentiality agreements
• Legal requirements — if required by law, court order, or governmental authority
• Business transfers — in the event of a merger or acquisition, your data may transfer to the successor entity

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage & Security

Your data is stored on secure cloud infrastructure hosted in the United States. We implement industry-standard security measures including:

• Encryption in transit (TLS) and at rest
• Secure authentication via Supabase Auth
• Regular security audits and access controls
• Limited employee access on a need-to-know basis

While we take security seriously, no system is 100% secure. We encourage you to use a strong, unique password for your BelvoInc CRM account.

5. Your Rights

As a user of BelvoInc CRM, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your account and associated data
• Portability — request your data in a portable format (CSV export)
• Withdraw consent — opt out of non-essential communications at any time

To exercise any of these rights, contact us at support@belvoinc.com. We will respond within 30 days.

6. Cookies

BelvoInc CRM uses cookies and similar technologies to:

• Keep you logged in between sessions
• Remember your preferences (e.g. language, timezone)
• Analyze platform usage and improve the experience

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the platform.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you cancel your account, we will delete your data within 90 days, except where we are required by law to retain it longer.

8. Children's Privacy

BelvoInc CRM is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify registered users by email. Your continued use of BelvoInc CRM after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: